3 Year Warrantee
Concept Blinds Direct - 3 Year Warranty
Guarantee Information and Scope
Our 3 Year Guarantee comprises a 1 year manufacturers Guarantee plus a 2 year extended guarantee provided by Concept Blinds Direct. This Guarantee applies to all Blinds with the exception of Perfect Fit Blinds which have a 1 year manufacturers Guarantee only. The scope and Conditions of the Guarantee are detailed as follows:
|
Item |
Year 1 |
Year 2 |
Year 3 |
|
Free Collection of Goods from Customer |
Yes |
No |
No |
|
Free Return delivery to Customer |
Yes |
No |
No |
|
Repair or Replacement of Defective Blind |
Yes |
No |
No |
|
Replacement Components (If still currently available) |
Yes |
Yes |
Yes |
|
Defective Fabric |
Yes |
No |
No |
|
Ladder Cords and Control Cords (See Exclusions) |
Yes |
No |
No |
Conditions of Guarantee
The guarantee is limited to repair or replacement of the defective materials or components. Repairs will only be made with like or similar parts. The Guarantee regarding replacement parts will be null and void as regards products discontinued by manufacturer.
The Guarantee is non-transferable i.e. limited to original purchaser of the product
Proof of purchase will be required together with full details of the nature of the defect, plus photographic evidence when requested
Concept Blinds Direct cannot be responsible for taking down or re-installing a defective blind or component.
The Guarantee commences from Date of Original Order.
General Exclusions
This guarantee is null and void if the damage or failure was as a result of:
Accidental Damage
Product Misuse
Alteration
Installation in a non-domestic or commercial environment
Damage caused by exposure to elements or extreme dampness or temperature variation
Incorrect Measurements supplied
Normal wear and tear
Frayed or Broken Cords
Specific Product Exclusions
With Wood Blinds variations in grain, colour and texture are an inherent feature and shall not be deemedas faults or reason for return or replacement. Such variations will occur within different slats of the same blind.
Faux Wood Blinds should not be used in Conservatories or any area of extreme temperature variation
Wood Blinds are also subject to Warping even in a stable environment but particularly when exposed to high humidity and Temperature variation. Warping will therefore not be covered.
With all Fabrics, fading will occur and will not be deemed as a fault
Whilst some fabrics are deemed washable, Concept Blinds Direct cannot be held responsible for fabric deformation, fraying or loss of colour or shape as a result of washing.
For additional information or queries email us at :sales@conceptblindsdirect.co.uk