Delivery Information
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How much does delivery cost? At Concept Blinds Direct, we offer Free Delivery for all orders over £149 (Mainland UK Addresses only) For orders under £149 we offer a low fixed price insured courier delivery of just £8.99 irrespective of the number of blinds ordered, so the price you see is the price you pay with no hidden extras. This standard delivery price is only available to UK mainland addresses. Deliveries to the Channel Islands, Ireland and other United Kingdom non-mainland locations will be subject to additional charges which will be applied at prevailing rates. |
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When will I receive my delivery? Once your blinds have been manufactured, they will be dispatched immediately to the specified address. Deliveries are made from Monday to Friday. The delivery date depends on stock availability and order volumes. Please check each Product Category for current lead times. The couriers are unable to specify time slots for the delivery and are not able to telephone customers before hand. Couriers will deliver between the hours of 7.30am – 6.30pm. In the event of an out of stock situation, you will be notified by email with expected delivery dates of the fabric originally selected, or alternatively we will provide you with a list of similar products which are in stock. Although we will do everything possible to ensure delivery is made within the specified period, we cannot be held responsible for courier or other unexpected manufacturing delays. We therefore recommend customers DO NOT take a day off work to sign for their deliveries. If you work outside of the home please either supply leave safe instructions or provide us with your work address for the delivery Please note if your delivery address is a new build, or in a hard to find location please let us know before dispatch so we can pass on directions to the courier to assist them to find you. |
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How can I get an update on my delivery? The best way to get up to date delivery information is for you to contact us via email or phone two to three days after you have placed your order. At this point the factory will have an estimated date that your order will be leaving the factory and heading to the nearest courier depot to you. We can then predict a delivery date and provide this to you. If you need to arrange for someone to be home to accept delivery we recommend that you contact us again on the morning of your estimated delivery date and we can confirm with the couriers they have scheduled in your delivery for that day. We can at this stage provide you with a consignment number (where available) so you can follow the delivery via the couriers tracking system on their website. This is the best way to get accurate delivery information and will enable us to inform you if there have been any unforeseen delays, (for example during adverse weather conditions). |
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Does someone need to be home to accept delivery? You do not have to be at home for delivery if you have supplied us with leave safe instructions for the courier to follow in your absence. All leave safe instructions need to be supplied to us prior to dispatch as we cannot add them to an order after it has left us. If you do not have leave safe instructions and plan to be home to sign for your delivery and are aware there are certain dates/times that would be difficult for you to accept a delivery on please contact us prior to placing an order so we can see if we can accommodate your specific needs. We are not always able to accommodate customer’s delivery requirements so we would prefer to discuss this with you prior to an order being made to ensure you have the best delivery experience. We are not always able to provide you with a time slot for your delivery other than the standard 7.30am - 5.30pm slot the courier supplies us with. Your delivery address can be different from the Invoice Address, and could be a neighbour, relative or friend. We can even deliver to a works or business address but whatever option you choose the delivery address must be specified on your order and the courier will require a signature at the point of delivery or needs to have leave safe instructions to follow. |
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What if I miss my delivery? If there is no one available to take the delivery and you have not supplied a leave safe instruction, the courier will attempt a re-delivery the next working day. If there are two failed delivery attempts the couriers will return the Blinds to us so please contact us in this event so we can arrange re-delivery. Please note, at this point there may be an additional delivery charge incurred. |
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What if I have a problem with my delivery? Our couriers are high quality national companies with proven track records and every care will be taken to ensure that your product reaches you on time and in good condition. Sometimes, despite our best intentions, deliveries can go wrong. In these instances we have a team here to help rectify the situation and who will liaise with the courier on your behalf until you goods are delivered safely to you. Should you however experience problems relating to your delivery please email us at sales@conceptblindsdirect.co.uk or call our customer services department on 0845 388 3592 and we will be happy to assist in resolving your query.
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We hope you enjoy the experience of shopping with Concept Blinds Direct. |