Delivery and Returns Policy
All products on our website have their individual lead times listed next to them. These are as accurate and live as possible. Lead times may however vary due to circumstances outside of our control such as delivery of materials/components, staff absences on the production line (in relation to Covid) and courier capacity. We will always try to let you know when an orders has been impacted by a delay.
If you need regular updates on your order’s progress email us and we will do this for you.
All orders dispatch via courier and you will be updated by email to confirm when the order is shipped. We will also send you any available consignment information once the order is shipped.
Once dispatched, orders may take 1-3 working days to arrive. Deliveries are made Monday to Friday. Occasionally during busy periods couriers will undertake weekend deliveries but this is not the norm and cannot be requested. If your order fails to arrive within this window, please email our team with your order number and we will track the delivery for you.
Our email address for delivery queries; email@example.com
Loss or Damage from transit
If upon receipt of your order there is apparent damage to the packaging or the order seems incomplete please still accept the delivery but mark the delivery note “Packaging Damaged” or “Incomplete”.
Please never refuse a delivery as this can delay us being able to offer you assistance as we then have to wait for the goods to be returned to the factory before we can inspect the order to find out what has been lost or damaged.
All our deliveries are fully insured, and we will always arrange to repair or replace an item lost or damaged from transit. Loss or damage needs to be reported to us here within 7 working days of receipt of the delivery under the terms supplied to us by the Courier’s Insurance. If you do not intend to install the blinds right away do unpack them to check for loss / damage and let us know of any issues within this 7 working day time frame. If you inform us of loss / damage from transit outside of this time frame with cannot guarantee we will be able to repair or replace free of charge.
Our email address to report loss or damage from transit is; firstname.lastname@example.org
If we need a defective or damaged blind to be returned to us we will arrange and pay for a courier to collect this from an address of your choosing. If we have not contacted you to arrange a collection of damaged/ faulty goods within 7 working days of receipt of your replacements feel free to dispose of them.
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