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Privacy Policy & Cookies

Here at Concept Blinds Direct Ltd we are fully committed to the protection of your privacy.

The Cookies used on our website are purely for functional purposes to enable you to make full use of our website features such as creating an account, viewing your order history, saving items to your favourites list and saving your basket, (if you do not want to check out immediately).

We will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the  EU General Data Protection Regulation).

The information collected about you is used to offer you a complete online shopping service, to process your orders, to deliver your goods and finally to offer a comprehensive After Sales Service in the form of any warranty claims and customer feedback collection.

The type of information we will collect about you will include:

  • Your name and address
  • Phone number
  • Email address
  • Details of your orders

We never pass our customer's information to a third party outside of the strict remit of dispatch and safe delivery of your order. Your details are only supplied to the companies we work in partnership with to fulfil your order which include and are limited to:

  • Sage Pay who take your payment
  • Our manufacturers who produce your order
  • The couriers that deliver your goods

We never sell customer's information, nor do we collect information for marketing or advertising purposes.

To respect the purpose for which you give us information we will give you choice and consent over how your personal information is used and will remove your details upon request. Please note however if we remove your details from our Sales Database it may mean we are unable to provide a full After Sales Service. If wish to remove your details from our Sales Database then we advise you to keep your Order Confirmation email as proof of purchase for any future warranty claims as without this we may be unable to assist you. 

If you have any queries, regarding our Privacy Policy, please email us at sales@conceptblindsdirect.co.uk  and mark your email for the attention of the Data Protection Information Officer

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